Topic by Fscotte55

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  • Fscotte55
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  • Registered: 05-06-2017
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Topic: Does Pianoteq support intentionally delay license transfers?

I paid the transfer fee 2 days ago.  The buyer has already sent me the money for Pianoteq.

Email sent to support immediately after paying transfer fee with new owner's info.  No response.  Sent a 2nd email today.

Support says they try and respond in 24 hours, but it's been almost 2 days now.


I'm just trying to satisfy the new owner's purchase.  He's the one patiently waiting for a product he has essentially purchased from Modart for $39.   

I guess I'm just a tad curious why the wait.

Reply by Niclas Fogwall

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  • Niclas Fogwall
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  • Registered: 19-04-2007
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Re: Does Pianoteq support intentionally delay license transfers?

Hi there and sorry for the delay in our reply, which was due to a mail server issue. I have sent you a confirmation and notified the new licence owner.

www.modartt.com

Niclas Fogwall's Website